Return & Refund Policy
Last Updated: August 29, 2026
At Dr-Chef, our products include food, functional nutrition, breakfast cereals, snacks and gummies. Since these are consumable food products, we do not accept returns or exchanges once an order has been delivered.
We take great care in packaging and shipping every order to ensure that your products reach you safely and in good condition.
1. Products Are Non-Returnable
For reasons of food safety, hygiene and product integrity, Dr-Chef products cannot be returned or exchanged after delivery.
We therefore do not accept returns for:
- Change of mind
- Incorrect product selection by the customer
- Taste or flavour preference
- Products that have been opened or partially consumed
- Products that have been stored improperly after delivery
- Products that are no longer required
Please review your order carefully before completing your purchase.
2. Damaged or Incorrect Products
We will, however, assist you if your order arrives:
- Damaged during transit
- Incorrect or different from what you ordered
- With packaging that is visibly compromised
- With a genuine product quality or manufacturing issue
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery at support@dr-chef.com.
Please include:
- Your order number
- A brief description of the issue
- Clear photographs of the product, packaging and shipping label
- Any other information that may help us investigate the issue
Our team will review the claim and may request additional information where necessary.
3. Replacement or Refund
If the issue is verified and is attributable to Dr-Chef or damage during delivery, we may, at our discretion:
- Send a replacement product, or
- Provide a refund for the affected product.
The resolution will depend on the nature of the issue and availability of the product.
Customers are not required to return a food product unless specifically instructed by our customer-support team.
4. Refund Processing
Where a refund is approved, it will generally be processed to the original payment method.
Once initiated, the time taken for the refund to appear in your account may depend on your bank, card issuer, payment gateway or other payment provider.
5. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible.
Cancellation requests can only be accommodated before the order has been dispatched. Once an order has been dispatched, it cannot normally be cancelled or returned because our products are consumable food items.
6. Delivery Issues
If your package appears to be seriously damaged at the time of delivery, we recommend documenting the condition of the package with photographs before opening it and contacting us promptly.
7. Important Note
Dr-Chef products are consumable food and functional nutrition products. For health, safety and hygiene reasons, we cannot accept products back into our inventory after they have been delivered to a customer.
This policy does not affect any rights or remedies available to customers under applicable law.
Need Help?
For questions regarding an order, damaged products, incorrect products or a refund request, please contact:
Dr-Chef Customer Support
Email: support@dr-chef.com