Privacy Policy

Last Updated: August 29, 2026

At Dr-Chef, a brand of Functional Foods Private Limited, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains what information we may collect when you visit or use the Dr-Chef website, place an order, contact us, or otherwise interact with our services, how we use that information, and the choices available to you.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you interact with our website, we may collect the following categories of information.

Personal Information

When you create an account, place an order, contact us or otherwise provide information to us, we may collect:

Name
Email address
Telephone/mobile number
Billing address
Shipping/delivery address
PIN/ZIP code
Information provided when contacting customer support
Other information that you voluntarily provide to us

Payment Information

When you make a purchase, payment information may be collected and processed securely by our third-party payment service providers.

Dr-Chef does not ordinarily store your complete credit/debit card details on its own systems.

Payment information is handled in accordance with the applicable policies and security practices of the payment provider used for your transaction.

Order & Account Information

We may collect information relating to your interaction with our store, including:

Products purchased or viewed
Orders and order history
Cart and checkout activity
Transaction details
Account information
Product reviews, ratings or feedback
Customer-service communications

Technical & Usage Information

When you visit our website, certain information may be collected automatically, such as:

IP address
Browser type and version
Device type
Operating system
Pages visited
Date and time of visits
Referring website or source
Website interactions and navigation information
Other technical information collected through cookies and similar technologies

2. How We Use Your Information

We may use the information we collect to:

Process, confirm and deliver your orders
Process payments and transactions
Provide customer support
Respond to enquiries, complaints and requests
Send order confirmations, invoices, shipping updates and other service-related communications
Manage your account, where applicable
Improve our products, services and website experience
Understand how customers use our website
Analyse website performance and customer behaviour
Detect, prevent and investigate fraud, misuse and security incidents
Maintain the security and integrity of our website and services
Comply with applicable legal and regulatory requirements
Send promotional communications, offers and product updates where you have provided the appropriate consent or where otherwise permitted by applicable law

You may opt out of promotional communications at any time.

3. How We Share Your Information

We do not sell or rent your personal information to third parties.

We may, however, share relevant information with trusted third parties where necessary to operate our business and provide our services, including:

Payment Service Providers

Payment providers may receive information necessary to process and verify your transaction securely.

Shipping & Delivery Partners

We may provide your name, telephone number, delivery address and relevant order information to courier and logistics partners so that your order can be delivered.

Technology & Service Providers

We may use third-party service providers for services such as:

Website hosting
E-commerce infrastructure
Analytics
Customer support
Email and communication services
Website security
Marketing and advertising services

These service providers may process information on our behalf to provide the services for which they have been engaged.

Legal & Regulatory Requirements

We may disclose information where required to do so by applicable law, regulation, court order, governmental authority or other lawful process, or where reasonably necessary to protect our legal rights, customers, website or business.

4. Cookies & Tracking Technologies

The Dr-Chef website may use cookies, pixels, tags and similar technologies to improve website functionality and understand how visitors interact with our website.

These technologies may be used to:

Remember preferences
Maintain shopping-cart functionality
Understand website traffic and usage
Analyse website performance
Improve our services
Measure advertising effectiveness
Personalise content or advertising where applicable

You may control or disable cookies through your browser settings.

Please note that disabling certain cookies may affect the functionality of some parts of the website, including shopping-cart or checkout features.

5. Marketing Communications

If you have opted to receive promotional communications from us, we may contact you regarding:

New products
Special offers
Promotions
Discounts
Product information
Dr-Chef news and updates

You can unsubscribe from promotional emails by using the unsubscribe option included in the communication or by contacting us.

Even if you opt out of promotional communications, we may continue to send essential transactional or service-related communications, such as order confirmations, payment notifications and delivery updates.

6. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmission over the internet or method of electronic storage can be guaranteed to be completely secure.

Accordingly, while we take reasonable steps to protect your information, we cannot guarantee absolute security of information transmitted or stored electronically.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer support, maintaining business and transaction records, resolving disputes, preventing fraud and complying with applicable legal, tax and regulatory requirements.

When information is no longer required, we may securely delete, anonymise or otherwise dispose of it in accordance with applicable requirements.

8. Your Privacy Rights

Subject to applicable law, you may have rights regarding your personal information, including the ability to:

Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of personal information where legally permissible
Withdraw consent where processing is based on consent
Opt out of promotional communications
Raise a concern regarding how your personal information is handled

To exercise an applicable privacy right, please contact us using the details provided below.

We may need to verify your identity before processing certain requests.

9. Third-Party Websites & Services

Our website may contain links to third-party websites, applications or services.

These third parties may have their own privacy policies and practices. Dr-Chef is not responsible for the privacy practices, content or security of third-party websites or services.

We encourage you to review the privacy policy of any third-party website you choose to access.

10. Children’s Privacy

The Dr-Chef website is intended for use by adults and customers who are legally able to enter into transactions.

Where our products are intended for teenagers or younger users, such as certain functional nutrition products, purchases and interactions with the website should be made or supervised by a parent or legal guardian where required by applicable law.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology or applicable legal requirements.

Any updated version will be published on this page with a revised “Last Updated” date.

We encourage you to periodically review this Privacy Policy to stay informed about how we handle personal information.

12. Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or your personal information, please contact us:

Functional Foods Private Limited

Brand: Dr-Chef

34, Natham Link Road, Grand Palace, Egattur, Chennai – 600130, India

Email: support@dr-chef.com

Telephone: +91-8197229002